Privacy Policy

Who we are

This website is operated by Vortex Business Consultants, a limited company based in Walsall, West Midlands, United Kingdom. For the purposes of UK data protection law, Vortex Business Consultants is responsible for the personal information described in this policy.

Information we collect

When you submit our enquiry form, we collect:

• your full name
• your email address
• your telephone number
• your business name
• the service you are enquiring about
• the message you write to us
• confirmation that you have read this policy, and the date and time of your enquiry

Why we use it

We use this information only to read and respond to your enquiry, and to discuss the support you have asked about. We do not use it for marketing, and we do not sell it.

Lawful basis

We process your information because it is necessary to respond to your request before any agreement is entered into, and because we have a legitimate interest in replying to people who contact us about our services.

How your enquiry is stored

Enquiries are stored securely in our website's hosted database, which can only be accessed by authorised members of our team. The website is hosted and its data processed by our website platform provider, Lovable, and its infrastructure partners, acting on our behalf.

How long we keep it

We keep enquiry information only for as long as is reasonably necessary to respond to your enquiry and for any related follow-up. You can ask us to delete it at any time.

Cookies

This website does not use advertising, analytics or marketing cookies. Any cookies or similar storage used are strictly necessary for the site to function securely.

Your rights

Under UK data protection law you have the right to request access to the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to request a copy of it in a portable format.

Contacting us about privacy

To make a request or ask a question about this policy, please call us on 07418 328808 or use our contact form.

Raising a concern

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.